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My payment was not accepted

Very rarely, a connection error can occur while the payment information is being processed, meaning your payment cannot be completed even though you entered the correct information. You have a number of different options to pay for your order in this situation:

  1. You follow the link (wo ist dieser Link? In der Bestätigungsmail? Auf der Homepage?) and enter your payment information once again.
  2. You transfer the outstanding amount to:

Account holder: Kasnudl (Fabrik Hirn GmbH)

Bank name: Raiffeisenbank Wien & Niederösterreich


IBAN: AT06 3200 0000 1199 9166

Purpose of transfer: Order number XXXXXX

  1. You write us an email to support@kasnudl.com and we will give our best to sort it out!

You can also change your method of payment via your order confirmation email.

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